Studio Policies.

Studio B Hair Salon

Updated March 20, 2026

At Studio B, we take pride in providing a premium, personalized experience for every guest. To ensure the best service for all, please review our salon policies below.

Appointments & Scheduling

When scheduling a chemical service, please also schedule a wash and blow-dry or a hair cut after the color, highlight etc to avoid leaving the salon with wet hair. The finishing time is not included in the chemical service timing.

We kindly ask that you arrive 5–10 minutes early to settle in and prepare for your appointment. Guests arriving more than 15 minutes late may need to reschedule or modify their service.

Cancellations & No-Shows

Your appointments are reserved especially for you! We ask for at least 24–48 hours’ notice to cancel or reschedule.

• Less than 24 hours’ notice may result in a 50% service charge.

• No-shows will be charged 100% of the scheduled service.

We understand emergencies happen — please contact us as soon as possible if something unexpected arises.

Service Adjustments

At Studio B, your happiness with your hair and your experience mean everything to us. We strive for excellence in every service we provide, and we want every guest to leave feeling confident, cared for, and excited about their results.

If for any reason you are unhappy with your hair or service, please let us know within 14 days of your appointment. This window allows us the opportunity to assess your concerns and make appropriate adjustments while the service is still fresh.

Our Satisfaction Commitment

• We are happy to offer a complimentary adjustment within 14 days of your original service.
• Adjustments are designed to refine or tweak the original service discussed during your consultation.
• All correction services must be performed by Studio B to qualify under this policy.

Please Note:

To maintain the integrity of our work, the following are not eligible for refunds or complimentary corrections:

• Concerns reported after the 14-day window
• Changes in preference after the service was completed, as consulted
• Hair that has been altered by another salon or at home
• Improper at-home care or lack of recommended maintenance
• Extension services that have not followed required maintenance timelines

Guest satisfaction is extremely important to us. We will always do our best to provide a fair and professional resolution when concerns are communicated within our policy timeframe.

We appreciate your trust in our team and thank you for allowing us the opportunity to care for your hair.

Products & Returns

We stand behind the products we use and recommend. Retail products may be exchanged within 14 days of purchase. Opened/used styling tools are non-refundable.

Payments & Gratuity

We accept all major credit cards, cash, check, Venmo, Apple Pay, and Studio B gift cards. If you kindly choose to leave a gratuity, we ask that it is paid in cash, a check written out to your stylist or Venmo.